Protect your network from viruses and spyware Change your router password if you're still using the factory default setting Use the strongest network security encryption compatible with your network devices Use firewall software to protect your computer Position the router or gateway to limit your exposure Turn off your wireless network if you are going to be gone for extended periods of time. How can I change my network's WEP encryption key? How can I change my router's password?
Computer and virus protection Use anti-virus software, firewalls and spam filtering. Regularly update your security patches. Email protection Prevent viruses by not opening spam email. Set up Email Filters. Identity protection Use a password that is hard to guess. Visit secure Web sites when you are using your credit card online Router protection There is potential security risk to many popular models of home routers; especially routers that are not protected by a strong password.
Purchase VISS. Spam Detector Catch unsolicited emails sent to your email account. Learn more about Spam Detector. Parental Controls Verizon Parental Controls: Block access to certain websites and choose who can use the Internet and when.
Learn more. VISS Family Protection: Protects children of all ages from exposure to inappropriate content, social networking risks, strangers, and other threats. Learn More. Spyware My software programs are taking longer to start Pop-up advertisements are appearing.
My Internet home page was changed. Identity Protection Someone used my username or password Encryption and securing your credentials. Protect your wireless network by updating your router and network security settings.. A strong password should appear as a group of random characters and should not be a word found in the dictionary of any language.
A password should be at least 8 characters long. The longer the password, the harder it is for a hacker to guess. Passwords should use a combination of letters, both upper and lower case, numerals and symbols e. It's much harder to guess a password made up of a greater variety of characters. Create a password based on words or phrases that are easy for you to remember, but difficult for a hacker to guess.
How do I create a strong password? Think of a phrase that is easy to remember. Take the line from a favorite song, poem, or the title of a book. Create a phrase about your home, family, or hobby Create a humorous, nonsensical phrase that's easy to remember Take the first letter of each word in your phrase to create the string of characters that will become your password "O swear not by the moon, the inconstant moon that monthly changes in her circled orb" from Romeo and Juliet becomes "Osnbtmtim" Add numbers, and upper and lower case letters to add complexity.
Here are some suggestions to help you choose the safe password: The password should be 8 to 63 ASCII characters long, and it is highly recommended to use 16 or more. Characters that are upper case. DO choose each letter or digit at random. Try one-finger typing with your eyes closed. DO use a longer password, and write it down somewhere safe. A short password is easier to remember, but also much easier for attackers to guess. It is OK to let your PC save your wireless password so you don't have to remember it.
DO NOT use anything directly related to you, such as your street address, phone number or car license plate. DO NOT use the name of any person or place in your password. The attackers know all the common names. DO NOT use any word from the dictionary. The attackers have dictionaries, too. DO NOT use a phrase or sentence. Once an attacker learns any portion of the phrase or sentence, the rest is easily guessed.
Here's how to change your Verizon router password: Connect to your Verizon WiFi network as normal using your desktop or laptop computer. In your browser Chrome, IE, Safari etc. You should create a strong password that is unique to your device and easy for you to remember. Use the graphics below to select your network's router. Verizon VM Router. See also: Creating a strong password. Maintain the security of your new account-access information If you receive an email asking you to send personal information, DO NOT reply to the message.
Verizon Online does not use email to collect billing or personal information from its customers. The email is fraudulent; delete it from your Inbox. Ensure that your computer does not contain any keystroke loggers, screen capturers, or other malicious software that would enable someone to once again access to your private information. If you're using wireless technology to surf the Web, be sure the sites you're visiting are SSL-encrypted.
Make sure the Web site is secure. Secure Web sites use "Secure Sockets Layer," an encrypted protocol that protects confidential user information. You can identify an SSL-protected page in one of two ways: 1. Closed lock. Netscape Navigator. Check your credit record on a regular basis. You should request a credit report from each of the three major credit bureaus at least once each year and verify that all the information is correct.
The three major credit bureaus can be contacted as follows:. Symptoms of computer viruses include: Inexplicable system crashes Programs taking significantly longer to start A decrease in computer processing speed without reason Excessive attempts to access the hard drive, even for simple tasks Files are suddenly corrupted or don't work properly A sharp reduction in available memory and system resources for no apparent reason Programs or files that are suddenly missing Programs or files that are created without your permission A sudden reduction in available hard drive space The changing of a volume or disk's name Strange messages or displays on your monitor The playing of unusual sounds or music at random times.
See Also: How can I remove viruses from my computer? How can I protect my computer from viruses? Types of spyware include Trojan horses, home page hijackers, and Web dialers.
How can Verizon Online help me remove spyware? The following symptoms may indicate you have spyware infecting your computer: Your computer performance has slowed dramatically. Your Web browser suddenly closes or stops responding. While viewing a Web site, other instances of your browser open and display Web site advertisements. Pornographic sites keep popping up when you surf the Internet.
Your computer dials phone numbers in the middle of the night to expensive pornographic chat lines. New sites are unexpectedly added to your Favorites list. New toolbars are unexpectedly added to your Web browser. Your home page is changed and the new site displays every time you open your browser. You get pop-up advertisements that use your name even when you aren't connected to the Internet.
See Also: How do I remove spyware from my computer? Be very careful when downloading software from the Internet. Make sure you know exactly what installed onto your computer when you download applications off the Internet. Check the software creator's Web site very carefully.
Many of the more reputable shareware and freeware Web sites now include information on whether spyware is bundled with the software you can download.
You may want to limit your software downloading to sites that provide this additional level of security. Carefully read the security warnings before allowing the installing of an application while you visit a Web site. Click Yes only after reading the EULA and only if you are confident of the reputation of the company supplying the software. Carefully read the EULA. The EULA should explain exactly what software will be installed and any limitations on how you can use it.
If the EULA is hard to find or unreasonably difficult to understand, you may not want to download the software. The Verizon Internet Security Suite includes anti-spyware software.
Use a hardware or software firewall. FiOS customers have a hardware firewall built into most routers. Verify that your Internet Explorer security settings provide the appropriate level of security. Keep your software up-to-date. It is important to download the latest patches and updates to your software packages; especially programs associated with your operating system , email, or Web browser.
See Also: What is spyware? Check the programs on your computer to see if you have program that scans for spyware by clicking on Start in the left Taskbar. Click All Programs. The programs loaded on your computer will display. If you have a program that scans for spyware, double-click the name of the program in the listing and follow the on-screen directions. If you don't have a program that scans for spyware, review the list of loaded programs for a virus scanning program like McAfee Antivirus or Symantec Antivirus.
If you don't have a program for spyware or virus scanning, consider purchasing one of Verizon Online's products that offer spyware support assistance: Verizon Internet Security Suite , or Premium Technical Support In some cases, you can remove spyware by simply uninstalling the program or removing the virus that installed it.
Unfortunately, many types of spyware are sophisticated enough to remain on your computer even after the original software is uninstalled.
See Also: How can I tell if my computer has spyware? You can protect your computer by: Using antivirus software Antivirus software like runs in the background to check email messages and other activities to prevent viruses from infecting your computer.
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Existing user? Support Internet Internet Security. Internet security. Verizon contacted me regarding a security threat Verizon may contact customers regarding network security threats when our network monitoring tools have detected a significant amount of harmful network traffic coming from a home or office network. Steps to remediate the security threat: Immediate actions to take Disconnect the device from your home or business internet network Disable Wifi on the device Remove any wired connection Additional actions to take Contact the device manufacturer Get the latest software updates available for your device Change the password on the device Do not use the default password Strong Passwords Are unique and not used anywhere else.
Are not common or easily guessable. A longer password or passphrase is better than a short, complex password. Include a mixture of uppercase and lowercase letters, numbers, and special characters.
This is likely what led to the infection. If the device offers a cloud service, secure application, tunnel, or VPN to control who can remotely access the device, work with the manufacturer to use this secure remote access method. Doing so should help prevent unauthorized users from remotely accessing your device. Internet-connected devices Viruses, worms and spyware Identity theft Phishing Internet-connected devices From smart speakers to thermostats, TVs to cameras, our household devices have multiplied and many are able to connect to the Internet through your home router.
To block incoming or outgoing connections, see below on how to change the Internet access rules. When Verizon Internet Security Suite is installed, the anti-virus program is automatically enabled to handle virus-infected files. Anti-Virus also scans incoming email messages and attachments.
If it finds a virus, it replaces the text of the message with information about the virus. Additionally, if the message has any attachments, Anti-Virus deletes the attached files.
Anti-Virus does not scan outgoing email messages, but it does prevent you from attaching an infected file to an email. Doing manual scans of your computer lets you check your system for viruses that may have entered when Anti-Virus was turned off. You should scan all your computer hard drives at least once a week. To set up automatic scanning, select the files or locations that you would like scanned, then set the date and time for the scanning.
Anti-Virus, included with Verizon Internet Security Suite, automatically checks for updates of its virus definitions database every four hours. You can also manually check for updates. Family Protection protects children of all ages from exposure to inappropriate content, social networking risks, strangers, and other threats. Control the Web sites your children can visit -- filter up to 35 categories of questionable web sites.
The Parental Control module in the Verizon Internet Security Suite automatically blocks more than 70 million questionable Web sites to help you protect your children. You can also personalize these controls by specifying the sites that are blocked, as well as those your children are allowed to visit. You can use the Verizon Internet Security Suite Parental Control to control when your childen can access the Internet, how long they can remain online, and provide some restrictions on their onine activities.
Note: If your children are home alone and unsupervised for a portion of the day, you may want to consider setting up a more restrictive schedule for those hours. A second, less restrictive schedule can be created when you are able to supervise the online activities.
You can restrict the programs that access the Internet to provide additional protection for your children. For example, you may want to eliminate Instant Messaging by preventing your instant messaging programs from connecting to the Internet. By combining the scheduling capabilities with the ability to restrict the programs that connect to the Internet in the Verizon Internet Security Suite Parental Control,you can prevent your email or instant messaging program from accessing the Internet during hours when you're not home to supervise your children's activities.
You can define a second schedule that allows email access for the hours when you are home. Spyware is software that monitors your activity on the Internet and then transmits this information to a third party without your knowledge or consent. Spyware can gather information about your email addresses, banking information, passwords, credit cards, and the websites you have visited. It can even record every keystroke you type and then invisibly transmit this information to a third party.
Spyware protection helps guard your PC against potentially unwanted programs, including spyware, adware, and other programs that gather and transmit private information without your permission.
Privacy Manager helps remove tracking information collected by Windows and your Web browser. Privacy Manager also helps manage your cookies, and alerts you when certain data - such as your IP address, home address, or credit card number - is about to be transmitted over the Internet. Cookies are text files that are saved to your computer as you surf a Web site. Cookies store your personal information such as a customer profile; they let you make repeat visits to a site without having to type the same information over and over.
Unfortunately, many marketers use cookies to track your browsing habits and sell you products or services. Managing your cookies and deleting unnecessary ones helps protect your privacy and also helps improve the performance of your computer.
Firewall protections include blocking unknown computers and IP addresses from accessing your network. Verizon SiteAdvisor Powered by McAfee helps protect you from online fraud by alerting you when you attempt to access a potentially fraudulent website, such as phishing sites. Phishing sites pretend to represent legitimate companies and attempt to solicit personal and financial information. Verizon SiteAdvisor provides safe surfing and searching by adding safety ratings to sites and search engine results based on comprehensive spam, adware, and online scam safety tests.
SiteAdvisor uses many mechanisms to protect users while accessing web sites on the Internet, by continuously testing web sites for the following:. They will be billed the same way as your other Verizon Online charges either included on your telephone bill, or on your credit card.
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